Terms and Conditions

 

Privacy Policy
Your privacy is very important to us. As a user of this website, you can expect that we will keep your private information in strictest confidence.   Information is collected for purposes of processing your order and for providing you with relevant information concerning our products.  We will not sell or share your information with any outside parties.  Please notify us at loonscallstudio@yahoo.ca if you would like to be removed from our e-mail promotional list.

Disclosure of Personal Information
When you register with us, you will automatically be added to our email and mailing lists. We will utilize the information we gather from you to assist us in targeting products that may be of special interest to you. We will not sell, share, or rent this information to others.  There may be rare legal circumstances where we are compelled by law to disclose your personal information.  If such a situation should occur, you may be sure that we will take reasonable precautions to insure that your information is treated confidentially. 

Price Changes and Errors
All prices are subject to change without notice.  We attempt to provide accurate information on our website but there may be times when typographical errors are made.  We will correct those errors as soon as we are aware of them but will not be held responsible for them. 

Shipping Information
We ship worldwide. Our primary shipping method for domestic orders is Canada Post. International orders will also be shipped Canada Post however you may choose to ship using an expedited courier methods such as “Overnight” or “2nd Day Air” by calling us at (519) 752-9949 or toll free at 866-470-5383 for a quote.
Any refused deliveries will incur shipping charges both ways plus a 20% restocking fee. If the shipping address information that you provide to us is incorrect, you will be charged the redirect fee that is assessed to us by the carrier.  We will send a tracking number, if available, to the e-mail address that you provide when placing your order.

Damage
If exterior damage is visible or if it appears that the carton has been opened, ask the driver to make a notation on the delivery receipt. Do not refuse delivery.  If you discover damaged merchandise upon opening the carton, call us at (519) 752-9949 or toll free at 866-470-5383 so we can notify the carrier. You must notify us within 3 working days of delivery. Keep the damaged box and the damaged merchandise until an inspection is made. We will not issue credit unless this procedure is followed. No unauthorized returns will be accepted. If any shipment is refused, the purchaser will be responsible for the cost of the merchandise as well as shipping charges to and from Loon's Call Studio.

Return Policy
In order to return any other items you must have a Return Authorization Number issued by Loon's Call Studio. We will not accept any returns without a Return Authorization Number. All returns will incur a 20% restocking fee plus shipping in both directions.

Shipping and Handling
FOB Brantford, Ontario, Canada
Shipping costs will be based on container size, packing and product total weight as per Canada Post rates. Any change to shipping method must be indicated at time of ordering. A handling fee of $6.00 plus $1.00 for insurance will be applied to each carton.